A lawyer did not write this page. Maybe that’s a mistake, but we know that nobody is willing to read a 50-page document, so we hope this short, more humane version will do a better job.
- We take support seriously! That’s why we never outsource it, and 9 out of 10 tickets are answered by WP Maintenance developers.
- There are times when you’ll urgently need assistance. Sending multiple tickets or posting to Facebook, Twitter, and email will not get you a faster response. It’ll only delay it as our agents have to do more work. Open a new ticket and try to give us as much info as possible. That’s the fastest way to get a reply.
- Mental health of our employees is crucial. That’s why we have an absolute zero-tolerance policy towards any kind of threats, swearing, aggression, or similar hostile actions towards our support agents. Any such actions will result in all communication being blocked. No exceptions.
- We are not responsible for any loss of data, traffic or any other damages, and especially for your projects being late
- WP Maintenance PRO is not licensed under the GPL or any kind of “free” license. You are not allowed to rebrand (beyond what’s possible in the Dashboard) or resell it without our explicit permission.
- You are allowed to install it on as many sites as your license permits, including on your clients’ sites and charge them for the installation and usage of the plugin if it’s a part of a larger service you’re offering, like creating a new site or maintaining one.
- You are not allowed to resell the plugin as a standalone product. For example, put it on your site as “Buy a WP Maintenance license for $10“.
- Due to the technical nature of how the WP Maintenance Dashboard works, we inevitably have access to information such as your site URL, version of the plugins and WP used, or the last time the site connected to our servers. We keep only the minimum of data we need. We do not hoard data nor save anything just for the sake of saving. If you don’t want us to know that you’re using WP Maintenance, please stick with the free version.
- It’s licensed under GPLv2 and comes “as is” without any warranties.
- We are not responsible for any loss of data or any other damages.
- Despite that being said, we take great pride in the free version, have invested a lot of time into it, and will continue to do so.
- You can rest assured the free version is not going anywhere, and we’ll continue to support and enhance it.
- Support for the free version is available only on the wp.org forums. It is not available via email.
- We’re not in the business of gathering, processing, or selling user data. We’re in the business of selling WP plugins.
- This site uses tools such as Google Analytics and FB Analytics to help us increase sales. We believe that the anonymous data we have access to does not infringe on your privacy. If you feel it does, please use an ad blocker to block those services.
- We do not have any price-lock-in guarantees. If you buy for $10 today and see a deal for $5 tomorrow, we won’t refund you $5 nor upgrade your account to match the new limits. The same as we don’t ask you to pay us more if we decide to raise the price.
To end on a much lighter note – we have been in the WordPress plugins business for over ten years. And so far, we have managed to work out all problems and differences with our clients and partners in a peaceful, civilized manner. So, if you feel we wronged you in any way, send an email to firstname.lastname@example.org, and we’ll work something out.